Return and Refund Policy

1. Return Period

You have 14 days after receipt to return an item. After this period, no refund or exchange will be possible.

2. Eligibility Conditions

Items must be unused, in their original condition, and with their complete packaging. Certain products are not returnable (gift cards, intimate products, perishable goods, etc.).

3. Procedure

Contact us at contact@aiseora.com before any return. Attach your proof of purchase and follow our instructions.

4. Refund

After receipt and verification of the product, a refund will be issued via the same payment method, within a few days.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of an error on our part.

What is the purpose of a lumbar cushion?

A lumbar cushion helps maintain the natural curvature of the lower back. It reduces muscle tension, improves posture, and relieves lower back pain, whether in the office, in the car, or at home.

Who can use a lumbar support cushion?

It is suitable for everyone: people who work sitting down, drivers, students, pregnant women, people suffering from lower back pain or back tension.

Can it be used on all types of chairs?

Yes, the cushion is compatible with most chairs: office, gaming, standard, car seat...

Is it suitable for prolonged use?

Yes, it is designed to provide comfortable support even after several hours of use.

Is the cushion suitable for use in a car?

Yes, it improves comfort on all types of journeys, both long and short, and helps reduce pain from prolonged sitting.

Does the cushion adapt to all body types?

Yes, its memory foam conforms to the natural curve of the back, regardless of the user's size.

Is the cushion washable?

The cover is removable and machine washable. The foam itself should not be submerged in water.

Is the cushion guaranteed?

Yes, the warranty covers manufacturing defects, not natural wear and tear.